Returnable Items 可退换品:

- Wrong Items 货品寄错

- Factory Defect/Indeliberately Damage/Missing Parts 官瑕/非人为瑕疵/少配件


Non-returnable Items 不可退换品:

- ALL POPMART Blind Box 泡泡玛特盲盒

- Ichiban Kuji 一番赏

- TCG Cards TCG游戏卡

- Sales Item 打折货品


Returns 退货
- Our policy last for 5 days.  We only offer you a refund or exchange within 5 days after receiving the parcel. 必须在收到货后的5天内申请退货/退款,否则退货/退款申请不受理。


- Please contact us saikou.2307@gmail.com for the return/exchange request. 请预先联系我们讨论物品损坏相关的问题,并把物品寄回来进行鉴定是否符合退货/退款要求。

1. Please provide the photos of the defect/missing parts of the product. 请提供货品的瑕疵部位的照片。

2. Please provide a receipt or proof of purchase. 请提供收据或者购买证明。


- Please do not send your purchase back to the manufacturer. 请勿把货品寄回出版商。

- The item must be unused and in the original packaging that you received it. 货品必须是全新/未使用,维持原包装的状态。


Refunds 退款
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 当我们收到退货货品后,我们会通知您的退款申请是否被批准。

- If it is approved, then your refund will be processed within 1 working days and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. 当我们接受您的退款申请后,将会需要1个工作日进行申请退款,并且会在14个工作日内把退款退到您付款使用的银行卡/银行户口。


- If your preorder items is not being fulfilled due to, but not limited to manufacturing issues, stock cut and quality issues. We will send you an email to notify you that the preorder is cancelled. 当预购货品因厂商缺货等问题无法正常出货,将会以邮件的方式通知您的订单遭到取消。

- Your refund will be processed within 1 working days and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. 退款将会需要1个工作日进行申请退款,并且会在14个工作日内把退款退到您付款使用的银行卡/银行户口。


Overseas Orders & Shipping 海外订单&退款
- Please note that we only ship to selected countries, kindly confirm at checkout to see if your country is supported. 我们仅配送至部分国家,请在结账时确认您的国家是否在支持范围内。

- All overseas orders must be placed through our official website. 所有海外订单必须通过我们的官方网站下单。

- Shipping fees are calculated based on weight, dimensions of the package, destination country, and the selected shipping method. 运费是根据包裹的重量、尺寸、目的国家以及所选的运输方式计算。

- Some products such as limited-edition collectibles or oversized products, may incur additional handling or packaging fees. 部分商品如限量版藏品或体积较大的商品,可能会收取额外的处理费或包装费。

- Customers are responsible for all import duties, taxes, and customs clearance fees incurred upon arrival in your country. (These charges are not included in the product or shipping prices) 客户需自行承担商品抵达所在国家时产生的所有进口关税、税费以及清关费用(这些费用不包含在商品价格或运费中)。

- Once an order is shipped, shipping fees are NON-REFUNDABLE under any circumstance, including: 一旦订单发货,运费在任何情况下均不可退还,包括但不限于:

1. Delayed delivery due to customs 由于海关原因导致的延迟配送

2. Rejected parcel upon arrival 包裹到达后被拒收

3. Change of mind or cancellation after dispatch 发货后因个人原因更改主意或取消订单


Shipping
- To return your product, you should mail your product to 请把货品退到以下地址:


SAIKOU TRADING

(1st Floor) 34-1A, Jalan Puteri 1/2, Bandar Puteri Puchong, 47100, Selangor.


- You will be responsible for paying for your own shipping costs for returning your item. 退货的运费自付。


- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 运费无法退,我们将会扣除订单里的运费进行退款。